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Change Management

Don’t Let Them Eat Cake!

“Dad, I want a piece of cake.” “You can’t, mate. Sorry.” “But you’re eating one. I want some cake too. Pleeeeease.” “Sorry Bud, but you need to eat your dinner first then you can have some cake.” “But you haven’t eaten dinner yet, why are you having cake?”   A common conversation in my house,…

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Nothing Compares 2 U… (Being There)

Unfortunately for me, a lot of my stories, and jokes end with an exasperated ‘You just had to be there, I guess…’ Less to say about my story-telling ability, more to say about the fact that sometimes you just can’t convey certain themes, feelings, sights, etc. accurately unless you were actually there. Achieving Goals Needs…

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Have You Heard of The RATER Model?

It’s not a secret that good or bad customer service can very quickly make or break your company’s reputation.  And this has never been more prevalent than in modern times with platforms like Facebook, Twitter, and Google, where clients can leave reviews and even vent their frustrations, and potentially reach millions of people because of one.…

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agilify Collective

The process of changing a workplace can be stressful, time consuming, and costly, and if it is not properly planned and thought out it might not even end up being successful. IComm has engage in a collective partnership with agilify.

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Taking on Negativity Bias in Change Management

What causes us to resist change? Besides the fact that change means something new; something that we may have to learn; something that may interfere with our day to day; something we have to build it in to our schedule. We can’t deny that as individuals we would think all these things and more. Even if deep…

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The Technology Seller Has a Duty of Care to the Client

“We never fail when we try to do our duty, but we always fail when we neglect to do it.” ~ Robert Baden-Powell It is common sense that “technology in use is much more powerful than just technology.” And with the constant emergence and evolution of technology, it is imperative that this premise remains constant,…

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Halcyon is Helping Anglicare Victoria

Helping Them Better Service The Community Anglicare Victoria went through a due diligence process to find a unified communications solution that would best fit how they work. They also needed to ensure that the not-for-profit organisation was being fiscally smart: multiple employees spread out across the state over 35 sites, needing access to work remotely…

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Getting Staff On Board With Change Management

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  By: Dan Polifiore, Training & Change Specialist, IComm   Change is such a common part of life these days, that we could almost consider it as the only constant in the modern workplace. The term ‘Change Management’ has become a bit of a corporate buzz word lately, but do we really embrace change, and…

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Listen With Both Ears

“We have two ears and one mouth so that we can listen twice as much as we speak” Epictetus People are social creatures and tend to share stories to connect with others. We draw on experiences, express feelings and opinions and generally find common ground to encourage conversation. But while we’re great at sharing, listening is…

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