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Contact Centre

Have You Heard of The RATER Model?

It’s not a secret that good or bad customer service can very quickly make or break your company’s reputation.  And this has never been more prevalent than in modern times with platforms like Facebook, Twitter, and Google, where clients can leave reviews and even vent their frustrations, and potentially reach millions of people because of one.…

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New Partnership With IComm and Premier Contact Point

blog-icomm-partners-premier-contact-point

IComm is proud to announce a new partnership with market-leading cloud contact centre provider Premier Technologies, and their outstanding product, Premier Contact Point. About Premier Technologies Pty Ltd Every day, Premier Technologies is trusted by over 30,000 organisations in Australia and Overseas to facilitate mission critical customer interactions. With a passion for improving customer outcomes…

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