Telstra Calling for Office 365 - TCO 365

Telstra Calling for Office 365 (or TCO365 for short) is a cloud-based VoIP calling solution, using Microsoft Teams as the calling platform, and Telstra as the hosting carrier.

This varies widely, and is dependent on the plan you are on, and your account agreement with Telstra.

In a sense, yes.  In other countries, Microsoft manages the calling plans for Microsoft Teams Voice, in a different way to how it is done in Australia. Telstra Calling for Office 365 is how Microsoft and Telstra are jointly providing the calling capabilities to Australian organisations, in a world-first offering.

No, you can deploy Telstra Calling for Office 365 with Windows Server 2012, Windows 8.1 in 32-bit and 64-bit, or Windows 10.  For Mac users, they must be running iOS 10.11, El Capitan.  However, we do recommend that users are on Windows 10 or the newest iOS, as that will provide the optimal user experience.

Previously, on its’ own, no.  However, Microsoft has changed Office 365, calling it Microsoft 365, and that bundles Office 365 with Windows 10, to ensure you always have the most up to date version of Windows operating system.

In our opinion, absolutely.  One of the biggest issues that clients face is the ongoing investment of upgrading their Windows Operating System every couple of years, and the resulting hassles that come with that major change.  This eliminates both the large investment (as it’s now part of your monthly subscription), and takes the operating system to a sustainable, updatable model that is more manageable for IT teams.

Your subscription to TCO365 will no longer continue.  The service is based on your licence subscription to Microsoft 365, so calling will cease, and you will need to port your numbers to another service.

Unfortunately, no.  Office 365, now called Microsoft 365, has multiple different types of accounts available, and none of them are free.  It is important to note that Telstra Calling for Office 365 is only deployable on certain types of Enterprise licences.  In addition, there are sizable discounts available to education customers, and non-profit organisations, so if you’re interested in pursuing either of those options, please reach out and we can help you figure that out.

Initially when Telstra Calling for Office 365 came out, the conditions to qualify were quite strict, in order to manage the influx of interested organisations. However, now that the service has been around for over a year, the only requirement is that the organisation has a minimum of 20 users on the appropriate Microsoft 365 licensing.

As part of the deployment process, we apply to port your number from your existing carrier (or existing account if you’re already with Telstra) over to Telstra’s hosted solution.