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Posts by Dan Polifiore

Remote Working… Working Hard Or Hardly Working?

One of the most exciting benefits of the Modern Workplace is flexible or remote working.  The idea of being at your workplace from 9 to 5 is from way back in the industrial revolution, lingering around for far too long like a hangover in your mid 30s.     There have been so many advances in…

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Effective Questioning

At risk of straying off-topic before I even establish the topic, I’d like to point out that I like motorsport, I’m an Essendon Bombers supporter, and I really like absurdist comedy like ‘Flying High’ or Monty Python. Chances are a lot of you don’t agree with me on these points, including my partner who still…

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Making The Most of Your Surface Hub/Army Knife

I was given a real Swiss army knife for my 21st birthday. Corkscrew, three different blades, tweezers, mini pliers, can opener, scissors, mini saw, all in one. It even had a toothpick – no kidding.   I truly loved that thing. I even named it ‘Ted.’ The name held no significance except that it had…

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The Importance of Proactive Communication

Recently I had a conversation with a friend of a friend around their business and the fact they had lost 5 of their most senior team members in the last 3 months.   This is a devastating statistic for any business, let alone a small/medium business like they are running.   They were discussing the…

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Dan’s Travel Tips for Work-Traveling Parents

Over the years, I’ve spent a lot of time travelling. I spent about 10 years as a touring musician and Tour Manager, but I’ve also spent a lot of time travelling for work, both domestically and internationally. For the most part, I’ve had a blast. I’ve been lucky enough to see different parts of the world, and many…

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Don’t Let Them Eat Cake!

“Dad, I want a piece of cake.” “You can’t, mate. Sorry.” “But you’re eating one. I want some cake too. Pleeeeease.” “Sorry Bud, but you need to eat your dinner first then you can have some cake.” “But you haven’t eaten dinner yet, why are you having cake?”   A common conversation in my house,…

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Nothing Compares 2 U… (Being There)

Unfortunately for me, a lot of my stories, and jokes end with an exasperated ‘You just had to be there, I guess…’ Less to say about my story-telling ability, more to say about the fact that sometimes you just can’t convey certain themes, feelings, sights, etc. accurately unless you were actually there. Achieving Goals Needs…

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Have You Heard of The RATER Model?

It’s not a secret that good or bad customer service can very quickly make or break your company’s reputation.  And this has never been more prevalent than in modern times with platforms like Facebook, Twitter, and Google, where clients can leave reviews and even vent their frustrations, and potentially reach millions of people because of one.…

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Getting Staff On Board With Change Management

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  By: Dan Polifiore, Training & Change Specialist, IComm   Change is such a common part of life these days, that we could almost consider it as the only constant in the modern workplace. The term ‘Change Management’ has become a bit of a corporate buzz word lately, but do we really embrace change, and…

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