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Wellington Shire Council

The third largest municipality in Victoria

The Problem

The third largest municipality in Victoria, Wellington Shire Council covers an area of 10,924 square kilometres and is home to over 42,000 people spread across more than thirty different communities. The Council had very old communications technologies in place, which led to organisational inefficiencies and frustration on behalf of staff who had to use the legacy telephony systems on a day to day basis.

The Solution

Wellington Shire recognised that in order to better meet the needs of its community and enhance the Council’s service response and overall staff satisfaction, there was a need to upgrade its telecommunications technology. Following an extensive audit of possible solutions with IComm, Skype for Business was identified as the communications solution that would best meet the needs of The Council well into the future.

The Result

Since implementing Skype for Business, Wellington Shire Council has seen overall improvements in the way staff interact, collaborate and communicate with one another. By making staff less restricted and desk-bound it has led to better customer service delivery to the community. 100 per cent of staff said that jobs involving the new technologies are easier and there has been real cost savings following the upgrade.

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