Class-leading cloud solutions
Premier Contact Point, from Premier Technologies, is a class-leading multichannel customer contact solution, hosted in the cloud. Agents log in to a single, highly secure and reliable unified platform to easily handle voice, email, web chat and SMS interactions.
Premier Contact Point fits seamlessly into IComm’s wide range of solutions. It is pre-integrated with Microsoft Skype for Business, Azure Active Directory, Dynamics 365 and Power BI.
Supports all unified communications and phone systems
All agents need is access to any phone system – even a home phone or mobile phone – and a PC to be quickly up and running as a full-service contact centre from any location.
The solution is highly flexible and customisable, featuring elegant graphical tools that allow customers to self-configure the platform without ICT skills.
It’s simple and intuitive to use, has a great-looking interface, and provides deep organisational insight with the Gartner Magic Quadrant-leading BI solution, analytics, and personalised, real-time dashboards.
Mobile ready for ease of customer use
Premier Contact Point can assist IComm’s customers to cost-effectively access a range of customer contact solution tools. These tools help organisations to improve the experience they deliver to their customers on all communications platforms.
Premier Contact Point enriches the experience of customers who call from their smartphone, with features including: visual IVR, personal queueing, call drop-out recovery and post-call summary features.
The solution, which can be rapidly deployed and integrated, also has been purposefully engineered to seamlessly integrate with a number of cloud CRM/ERP solutions such as Salesforce, Dynamics 365 and ServiceNow.
Start leveraging technology today
Talk to our expert and friendly team today to discuss how you can leverage top-tier technology solutions such as 'Premier Cloud Contact Centre' to level up your business.