As the largest care organisation in Victoria for youth and family services, Anglicare Victoria has 35 sites spread across the State. Its previous communications system was an outdated PABX phone system that was quite old and had no additional capability. With critical services running on phones and caseworkers working remotely across Victoria, having a system that worked reliably was extremely important.
Skype for Business provided Anglicare Victoria with the unified communications system that they needed. As a Microsoft centric organisation, IComm’s Skype for Business solution was able to seamlessly integrate with the existing platform, which allowed Anglicare Victoria staff to more easily adopt the new system.
As an organisation that is split into regions and runs the same program in every region, having a unified communications platform allows for greater collaboration, particularly with the video conferencing. The desktop sharing and the communication has enabled the organisation to open up discussions on how to standardise work practices and help the culture of the company to grow and become more cohesive going forward.
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