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EA Profiling and Personas

Helping Executive Assistants get the most out of workplace technology

Technology that Helps EAs Do Their Best Work

Executive Assistants (EAs) play a significant role in any organisation, supporting executives, and by extension entire teams. Their role is vitally important, often requiring them to work from a number of locations, at varied hours and with a number of urgent tasks. This means the technology that supports EAs must be up to the task of helping them to reach their varied goals, by offering seamless and reliable support round-the-clock.

Tailoring Technology to Each Individual EA's Needs

IComm’s Halcyon Change Management profiles in detail the role of individual EAs within organisations to determine how they currently work. We then determine how the new technology can enhance what they do and how they do it, so they are supported to achieve their many work goals. We also work to understand how training can be tailored to best support each EA.

Often the role of an EA includes, but is not limited to:

  • Arranging meetings
  • Arranging conference calls
  • Screening and attending to visitors
  • Scheduling appointments
  • Research and report writing
  • In some cases, the EA function includes representing the manager at meetings.
Executive assistant sits at desk with a headset on pondering

Learn more about EA Profiling and Personas

Download our outline of EA Profiling and Personas to learn how Halcyon will make the difference on your technology ROI.