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Customer Service Essentials

Ensuring your team has the skills they need to deliver a premium service to your customers

Achieving Excellence Within Your Customer Service Teams

Take your team’s customer service skills to the next level with IComm’s Customer Service Essentials training package.

By offering a practical and interactive course based around the fundamental skills required for excellent customer service, we can help make customer service the difference between you and your competitors.

Empower your organisation to exceed your customers’ expectations at every opportunity and arm your team with the skills to provide the best service they can.

Enhancing the Skills of Customer Service Professionals

Over the four-hour course, your team will learn how to harness some of the key concepts of customer service to help build their already well-practised skills. From understanding who customers are, to advanced questioning techniques, IComm's Halcyon Customer Service Essentials course will help elevate your customer service team to deliver premium levels of customer experience. It will also drive your organisation’s success through understanding how to deal with customers in an ever-changing and often challenging role of customer service.

Customer Service Essentials covers the following:

  • Why good service matters
  • Who are customers?
  • Good vs bad service
  • RATER Model for customer service
  • Rapport building
  • Empathy and sympathy
  • Barriers to communication
  • Verbal and non-verbal communication
  • Active listening
  • Questioning techniques
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Learn more about Customer Service Essentials

Download our outline of the Customer Service Essentials to learn how Halcyon can help you serve your customers better.

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