Anglicare Victoria is in the middle of a MASSIVE organisation-wise technology shift: moving from an ageing, non-scalable PABX system, to unified communications, via Skype For Business. Across more than 30 sites, the cornerstone of this staged roll-out has been Halcyon Change Management.
Video transcript
Dean Mills, Anglicare Victoria
"Halcyon and change management are the absolute cornerstones of ensuring that people are ready for the technology and can adopt the technology.
"Through the process, we work very closely with the stakeholder group. So with Halcyon, as part of that process, we have adoption champions. And the role of the adoption champions is that peer support, but they get to use the technology. They're trained on the technology prior to the rest of the customers and they're the ones that also become strong advocates for that.
"And what we've seen as a result of the staff surveys is the adoption has been significantly high in using all aspects of the platform. We can also get data through the Analytics to actually see who's using what in Skype for Business and that's been most pleasing."
If you would like to learn more about Anglicare Victoria's journey to Skype for Business and usage of Halcyon Change Management, check them out on our case study page here: Anglicare Case Study, or read/watch some of our other posts below featuring this fantastic organisation.
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