COVID-19 made businesses around the world drastically rethink the tech solutions that they relied on. As the world shut down and employees transitioned to a work from home environment, it was immediately clear that many of the systems businesses were relying on were inadequate for the current circumstances.

One of the key concerns — and arguably the most immediate — was the need for effective communication. Inter-team and inter-office messaging and calling services exploded in popularity as IT departments and other employees created digital Frankenstein’s Monsters to solve the problem. It was a challenging time that yielded mixed results around the world; the need for enterprise-grade tech for even the smallest company hoping to do business remotely became immediately apparent.

Fortunately, more elegant solutions are available — and that’s where Microsoft Teams Enterprise Voice comes into play. Working across a number of different and easily obtainable software solutions, Microsoft Teams, at its simplest level, enables you and your people to make calls easily both within and outside the organisation.

That might sound like a given for a business — but it’s actually trickier than you might think. Older-style PBX phone systems typically required significant upfront investment, along with ongoing costs for maintenance. Nor did they necessarily interface well with newer technology as it came along — an increasingly significant problem as businesses adopt online and cloud-based software such as Microsoft Teams and Office 365. There’s no point in having a high-end phone system if you still can’t reach anyone you need to speak to.

Accordingly, Microsoft Teams Enterprise Voice solutions are primarily geared at working with VOIP technology and interfacing with a number of different software solutions.