For all the value that unified communications systems can deliver, a quick, positive return on investment is not always guaranteed. While the vast majority of companies that embrace unified communications see significant gains almost immediately, some are disappointed by the short-term results.
There are a number of reasons why organisations may experience these shortcomings, and one of the most common is also the most straightforward: insufficient use of available unified communications tools. Deploying a unified communications solution does not automatically lead to enthusiastic adoption. On the contrary, many employees initially resist making the switch to unified communications for a variety of reasons.
IComm’s Halcyon change management program educates users on how to get the most from a unified communications platform. IComm has found that customers that are supported by Halcyon then go on to experience Skype for Business in a very different manner to those that don’t. Typically, IComm has found that customers that underwent Halcyon training send more Instant Messages, Transfer Files and Apps between users more, and use video conferencing at a much higher rate. From IComm’s experience, customers that do not take up the Halcyon program, typically use Skype for Business as a traditional phone system with more audio only calls between users.
Statistically, that means Halcyon customers can expect their end-users to send 26% more instant messages, 65% more files, and 15% more apps between users compared to non-Halcyon customers. Additionally, IComm has found that Halcyon customers host 61% more conference meetings than non-Halcyon customers. And finally, Halcyon customers make 34% less audio only calls between users. This shows that with Halcyon, you get more than just a phone system, you can empower your staff with a true unified communications experience.
A unified communications deployment does not automatically equate to adoption. Today’s workforce is more collaborative than ever, but the tools, the organisation and its people need to be aligned to take full advantage of unified communications. Using unified communications needs to be seamless and intuitive across all end user devices, and flexible enough to meet the needs of the teleworker, the desk worker, the home worker, and every profile in between that represents the new way individuals work.
Adrian Amore is passionate about organisational change and change management. Follow Adrian on Twitter at @adrianamore2.