Haileybury College
Haileybury College deployed Microsoft 365 Copilot, recognising the benefits of AI for their teaching and admin staff.
Solution
IComm proposed its Microsoft 365 Copilot Rapid Adoption solution, which is designed to help organisations deploy Copilot in a timely and effective manner, and to provide users with the necessary skills and support to use Copilot in their daily work.
Microsoft 365 Copilot Rapid Adoption
As part of a tailored solution, IComm delivered the following:
Multiple User Needs workshops and Copilot demos for three different user groups across all campuses: ICT staff, teaching staff, and administrative staff. Each user group had different workflows, tools, and pain points that Copilot could address.
Development of a tailored Copilot training plan for each user group, based on their unique requirements and expectations. The plan specified the learning objectives, outcomes, and measures for each training session, as well as the user personas and scenarios that would be used.
Delivery of three pilot user group training sessions for each user group, covering the relevant Copilot applications and solutions for their workflows. The training sessions were interactive, engaging, and practical, and allowed the users to ask questions, provide feedback, and share best practices.
“Integrating AI into any organisation poses a significant challenge for IT Departments. We are often seen as experts across numerous technology platforms, though the reality is different.
While we strive to meet these expectations, it is practically impossible to master every feature and the latest platforms. Therefore, we rely on our vendors who have the time and subject matter experts in specific technology platforms like Copilot.”
~ Faizul Zakaria, Director of Information Communication Technology at Haileybury College
Results
The Copilot Rapid Adoption solution delivered by IComm resulted in the following outcomes for the customer:
Increased awareness and familiarity with Copilot’s features and capabilities among the pilot users
Reduced resistance or hesitation to use Copilot, and increased confidence and trust in the quality, accuracy, and security of the generated content
Improved integration of Copilot with the existing tools and processes of the pilot users
Increased time and resource efficiency by using Copilot to automate and enhance various tasks and workflows
Increased satisfaction and engagement among the pilot users with Copilot and Microsoft 365
Examples of how Copilot improved the workflows of the pilot users:
ICT staff using Copilot to generate email responses, triage issues, create process documents, and summarise reports
Teaching staff are using Copilot to create lesson plans, presentations, quizzes, and feedback forms, and to adjust the tone and style of their content to suit different audiences and purposes
Administrative staff used Copilot to create meeting agendas, prepare for meetings, generate meeting notes, create action items, and transfer meeting notes to other platforms
The feedback from the pilot users was overwhelmingly positive, and they expressed their interest and enthusiasm to continue using Copilot and to learn more about its features and functionalities. They also reported that Copilot helped them save time, improve their productivity, and enhance their creativity.
“IComm is one of the trusted vendors that provide effective training programs to enhance awareness and adoption of new technologies.”
~ Faizul Zakaria, Director of Information Communication Technology at Haileybury College
Need help rolling out Copilot to your organisation?
Our Microsoft 365 Copilot Rapid Adoption solution maybe for you. Reach out for a chat today.
