Amplifying M365 Copilot for Federation University
At IComm, we know the importance of user training, and ongoing support for new technology, which is why we create custom training solutions that perfectly fit our clients' needs, and are flexible, fit-for-purpose and easy to digest.
We take great pride in our continued collaboration with Federation University on their Modern Work journey, which now includes IComm’s ‘Amplify’ training solution.
Federation University, renowned for its commitment to innovation and experiential learning, have proven to be an excellent partner over many projects and years. Established with a forward-thinking approach, the university significantly benefits from our expertise in Microsoft 365 Copilot training, which plays a vital role in their ongoing digital transformation initiatives.
The Challenge
Federation University identified several potential challenges in maximising the use of Microsoft 365 Copilot among its staff. Despite having access to these powerful tools, there was the possibility of a noticeable gap in effective usage without the right training support, which could lead to issues such as:
A lack of understanding of Microsoft 365 Copilot capabilities.
Low adoption rates due to insufficient training.
Inconsistent usage of tools, resulting in fragmented communication and collaboration.
Solution Overview
To address these challenges, IComm worked closely with the Federation University team to design and implement a tailored training program specifically for Federation University's Copilot user group. Our user-focused approach ensured that the training was engaging and relevant for all participants in their day-to-day workflows. Key components of our solution included:
Needs Assessment: We initiated the project with a thorough needs assessment, involving surveys, interviews, and direct observation to understand the specific requirements and skill levels of users.
Tailored Training Modules: Based on the assessment, we developed customised training modules that address the unique needs of Federation University's staff. These modules form the key part of an ongoing 12-month program designed to gradually grow knowledge and adoption of Microsoft 365 Copilot. Throughout this period, we continuously focus on increasing skillsets and ensuring that participants can leverage the tools effectively in their daily workflows.
Interactive Workshops: Interactive workshops are developed and delivered to provide hands-on experience with Copilot. These sessions are designed to be practical and engaging, allowing users to apply what they learned in real-world scenarios. Often focused on smaller groups, these workshops aim to address unique challenges within individual teams or troubleshoot particular use cases, ensuring tailored solutions and effective outcomes.
Ongoing Support and Resources: To ensure continued learning and adoption, we provide ongoing training and support through direct access to our Adopt + Innovate team, online resources, and ongoing training sessions. This approach ensures that users are kept up to date with the latest knowledge of the tools, new features, and updates to the product roadmap. This continuous support system is crucial in reinforcing the training and addressing any emerging issues, thereby ensuring that adoption continues to grow and understanding is maximised at all times.
Outcomes
The implementation of the Amplify solution at Federation University continues to yield remarkable results. Our tailored approach and dedication to flexibility & user-centric training continues to show significant improvements in various areas:
Increased Proficiency: There is a significant improvement in the proficiency levels of staff in utilising Microsoft 365 Copilot. Participants report increased confidence and competence in their ability to leverage these tools for various tasks.
Enhanced Collaboration: The training program promotes a culture of collaboration, leading to more effective use of not only Copilot, but with peripheral tools including Loops, OneNote, OneDrive and Teams, resulting in more coordinated efforts, streamlined communication, and better work outcomes.
Higher Adoption Rates: Resistance to adopting new technology decreased markedly. The comprehensive training and ongoing support encourages users to embrace Microsoft 365 Copilot, resulting in higher adoption rates institution-wide.
Positive Feedback: Participant feedback is overwhelmingly positive. Users value the practical and engaging nature of the training and support sessions, as well as the relevance of the content to their daily roles.
Conclusion
The ongoing success of the Amplify solution at Federation University is a testament to IComm’s expertise in delivering tailored user training solutions. By focusing on the specific needs of our clients and adopting a user-centric approach, we were able to overcome significant challenges and drive meaningful change. This case study highlights our commitment to excellence and our ability to deliver impactful training programs that enhance productivity, collaboration, and overall satisfaction.
Testimonial
“Thanks to the IComm’s ongoing training, our staff now feel much more confident using M365 Copilot, not just for everyday tasks, but also for more strategic work like creating content, developing policies, and supporting teaching and learning. The feedback has been overwhelmingly positive, and it’s clear that ongoing training and support will be key to helping everyone get the most out of this tool.”
- Erin Penny, Manager, Training and Content | Fed Services
This Case Study was created in partnership with the team at Federation University.