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Interactive Pty Ltd Case Study

Utilising Lync 2013 to it's full potential

The Situation:

The Interactive business was undergoing a significant growth phase. It’s telephone service was running on an ageing PABX system which was nearing its end-of-life and at its full capacity. Interactive were seeking to upgrade to a more ‘current’ technology to achieve ongoing cost benefits and also enable additional functionality through unified communications technology and IP telephony.

The Solution:

Interactive Pty Ltd chose Lync 2013 as the solution for their business, a solution which seamlessly connected with the Avaya telephone system which was recently deployed to support the service desk.

The Results:

Lync 2013 provided the business with a number of business benefits including enhanced efficiency of IT resources, increased mobility, virtual workforce, enhanced deep relationships with interactive customers and suppliers, reduced telecom costs and enhanced operational efficiencies.

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