Your service Agreement means much more than just insurance.  It represents an on going  partnership between IComm and your organization, ensuring your  communications system meets and continues to adapt to, your changing business requirements.

IComm provides end to end service and support for your voice network, be it Mitel , Aastra and LG.

Your service agreement gives you peace of mind of knowing that an organisation  totally focused on customized on – premise communications solutions, is on your side  It is tangible evidence of our commitment to helping you provide enhanced customer care, achieve higher levels of productivity, maximize cost savings and maintain your competitive edge. 

Providing continuous support for your communications systems is at the core of realizing these objectives  -  and no one is better positioned to Do that than IComm.
  
This is what you can expect:

Response Times - Guaranteed Service Levels (SLA’s).

Flexible Coverage - These can be standard, Business, 24 hour or completely customized to suit your Business needs

Labour and Parts - Includes all parts and labour.
 
Highly Skilled Workforce - Our Engineers are all certified and accredited and are continuously trained in the very latest in communication.

Call Management - With IComm no matter which destination you call from, you always have a single point of contact for service requests available to you 24 hours per day,  7 days per week, 365 days per year

Escalation Fault Management - In the unlikely event that one of our Engineers are unable to rectify a fault, we are backed up by the Manufacturers with levels 3 and 4 support ensuring that your fault be it common or unique is always resolved in a timely manner.

Your Service Agreement has one overriding purpose – to give you complete peace of mind, enabling you to concentrate more fully on your business. That’s why IComm makes the following available to you.

• A single point of contact – giving you quick and easy access to high-quality services and expert support.
• Multi-vendor maintenance services – supporting the total on-premise communications environment.
• Complete call ownership – we own the problem until resolution and eliminate the time you might otherwise spend tracking down whom or where to contact.
• Remote diagnosis capability – for rapid and efficient problem resolution.
• Investment protection – rapid investigation, isolation and problem resolution.
• Continuity of business operations – reduced downtime in case of a system fault.
• Convenient payment options – we have a number of flexible payment options, including the ability to incorporate payment for your Service Agreement with your regular Telstra telephone account.
• Best-in-class customer service – as surveyed independently by a leading market research company.

For Maintenance options and pricing, please contact IComm's friendly support staff on  1300 881 641 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Please click here for more information on Voice Maintenance and Support