Help Desk

HELP DESK

IComm’s dedicated Help Desk team have extensive IT knowledge in IT support services. Our Help Desk offers customers a single point of contact for moves, adds-and-changes, fault logging, vendor escalations and technical answers and recommendations.

IComm’s Help Desk is central to our core support services and aims to offer:

  • Knowledge Management, a system that improves operational efficiencies by reducing the time spent to rediscover previous incidents or problems.
  • Problem Management where we gather information during incident management to help spot problems.  This effectively identifies the root cause of frequently recurring incidents by capturing information within our knowledge base.
  • Access Management which acts as the keepers of our user accounts along with password resets.  The single ownership by our Help Desk ensures a quicker response time for the end users with user or password problems.
  • Our multi-tiered team have various levels of expertise which allows our customers’ IT department to concentrate on other strategic areas within the business.

For Help Desk enquiries or to speak to one of our dedicated Help Desk staff please call 1300 881 641 or email us.

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