National Coverage & Support

A major advantage of dealing with IComm is its geographical reach as it is part of the Australia wide Telstra Network.  This network provides IComm’s customer’s with a complete National coverage as well as an international partner representation in New Zealand.

A key asset of doing business with IComm is its graphical reach. This means that when customers deal with IComm their business has access to complete national support.  They also receive personalised service, expert and reliable advice from sales people with extensive product knowledge, a highly professional installation service and after sales support - regardless of the location.

IComm takes ownership of their customers, therefore they provide their customers the confidence their entire solution, from one to one hundred sites, will be owned and managed by IComm. 

IComm provide their customers with complete national coverage, providing experienced and certified installations, immediate service and support as well as guarantee Service Level Agreements (SLAs) via a 24 hour- 7 days per week National Help Desk.

IComm is part of a select group of Telstra partners, this elite group all operate under a common strict agreement with Telstra. This means IComm’s customers receive:

• Common Service Level Agreements (SLA's) for all technical services 
• One common number for fault rectification
•  Guaranteed service level delivery
•  All agreements are backed by Telstra and the relevant Vendor
•  Only group of Accredited partners with level 4 technical expertise in Australia
•  Nearly 20 years of history and experience
•  Collective engineers of more than 250 in the National network

Voice Maintenance Agreement

A Telstra Business System Maintenance Agreement offers:

 
Response Times: Under your Maintenance Agreement, you benefit from agreed response times. These vary depending on the classification of the fault – major or minor – and the type of Maintenance plan you have chosen.

 
Flexible coverage: You can choose from a wide variety of Maintenance plans with variations such as coverage and service hours that best suit your business.
 

Labour and Parts: Your Maintenance Agreement includes labour and parts. All parts used are extensively factory tested to ensure maximum reliability.
 

Highly skilled workforce: IComm Australia provides service through our own certified engineers. Our engineers are factory trained in the latest communication systems on a frequent an on-going basis – and have the proven ability to deliver the best possible customer service.
 

Call Management: A single point of contact for service requests is available to you 24 hours per day, 7 days per week.
 

Escalation/fault management: The Customer Service Centre takes complete control of your job, from initial logging all the way to confirmation of fault resolution.

Voice Maintenance Plans Options:

Telstra has four Voice Maintenance Service Plans, Standard, Business Day, Extended and 24-hour. 

For Voice Maintenance options, pricing or simply to ask questions regarding our service capabilities,  please call IComm’s friendly support staff on 1300 881 641 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it  

IP Voice System Services

A Telstra Business System IP Voice System Services key benefits:

• Peace of mind so you can focus on business
• Vendor-sponsored support services with a strong local presence
• Improved uptime of critical communication systems
• Expert assistance in growing and changing your system to suit your business needs
• Enhanced functionality of communications software
• Rapid fault resolution

Telstra Business System offers two levels of support to their customers who have IP Voice Communications systems.

• IP Voice System Maintenance
• IP Voice System Assurance

For IP Voice Maintenance options, pricing or simply to ask questions regarding your system capabilities,  please call IComm’s friendly support staff on 1300 881 641 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Fault Reporting

To report any Voice/IP Voice system issues, please call:
Aastra, LG- Nortel or Mitel Systems     131 729                  (24/7)
Cordless Systems                                 1300 881 641

IComm's Help Desk Hours

IComm’s Help Desk operates from 8am to 5pm Weekdays (excludes Weekends and public holidays) to assist you in a timely and cost effective manner.