IComm prides itself on offering the best class data service to their customers.   IComm’s Data Managed Services Agreement means IComm is with their customers every step of the sales cycle through consultation, installation and ongoing support with guaranteed Service Level Agreements (SLAs).

To support their Data Managed Service agreements, IComm has invested in online logging and reporting system. IComm’s automated system continuously monitor and provide remote diagnostics so that any potential network problems are captured, then acted on in its early stages to try to prevent any major problems.

A major advantage of IComm’s Data Managed Service agreement is a reduced risk of potential downtime and disruption to the customer’s business.

The IComm Managed Service Agreement gives you network stability, best in our field support and a company wide commitment to ensure that you are getting the most out of your IT investments.

The IComm Managed Service Agreement provides peace of mind for you IT environment.  IComm ensures Guaranteed Response Times, 1st call resolution, where possible, and best in practice support.

IComm’s Support Agreement includes:

(note: support inclusions vary depending on type of service agreement)

• Up / Down monitoring
• Priority Support Response Times with SLA's
• Help Desk Support
• Technical Support
•  Monthly Reporting
• Up/Down Monitoring
• Software Support
• Hardware Support

IComm’s Managed Service Agreement Options

IComm has three Data Managed Service Agreements available, Fundamental, Essential and Optimum Agreements.

Fault Reporting

To report any data system issues or faults, please call 1300 881 641 (Option 2) or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

IComm’s Labour Rates

IComm offer our Data Managed Service customers a special 20% discount off IComm’s standard labour rates during business hours.

For Data Managed Service options, pricing or simply to ask questions regarding your system capabilities, please call IComm’s friendly support staff on 1300 881 641 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it