Testimonials

Stratco (15/06/2010)

Philip Sexton

Thanks again Nick.

Your level of customer service over the weekend was outstanding, and we are very pleased with how it all went.

DTS Food Laboratories (04/06/2010)

Bruce Dare - IT Manager

Billy, .............I want to express my appreciation at the work done by Arthur and Mac in preparation for our tenancy at Boundary Rd. In addition to everything being done in the timeframe requested and in a thoroughly professional manner, I find that short fly leads have been provided and the switches and ports labelled – even the existing switches have been relabelled.

Thanks for arranging this for us at such short notice, and my thanks to your contractors and staff for a wonderful job in the limited time available.

CHU Underwriting Agencies Pty Ltd (02/04/2010)

Jeanine Kotze - IT Helpdesk

Hi Matthew

.............With regards to the switch change last night, all went well and still appears to be well.
We are really happy with the way it looks.

Thank you for your and Mac’s assistance with resolving this issue. It’s wonderful to know that this service is available.

Bostik Australia Pty Ltd (14/05/2010)

Sofia Iranios, Senior HR Officer

Hi Ben,

Thank you for sending Peter Brodersen to our Broadmeadows site to solve our phone issues. It was a pleasure to work with him, he was quite experience and knowledgeable in his field which made this experience quite pleasant as we have had some technicians in the past (not from Icomm) that have left us quite frustrated with their inexperience.

BizEd Services

Prashant Shetye

Thanks to you and your team on successful installation of our Melbourne office. Special thanks to Mac and Brooke for their wonderful support during the whole process. It was nice to see that they owned the responsibility and led it to completion.

Also thanks to Andrew, Brent and Michael for their amazing support on Sydney installation.

Now I guess that next phase of installation is cluster formation and everyone in Bized is eagerly waiting to know, how that works. Hope you have access to Melbourne PABX now and you have started your efforts in that direction. I would be keen to know your plans on this.

Child & Family Care Network INC

Brian Poutney – Business Manager

Some 3 months ago you referred an enquiry from me to IComm Australia Pty Ltd (see reference copies below). I am writing to thank you on behalf of our organisation for that referral and to let you know how impressed we are with the professionalism of this organisation which today commissioned our new Aastra telecommunications system – we have at last entered the 21st Century with ISDN and a user-friendly voicemail!

From the time of my initial discussions with IComm staff I was very aware that I was dealing with “expertise” rather than the “sign here” mentality of the other (non-Telstra) vendors who tendered for the project. I felt that I was getting sound advice that will satisfy our telecommunications needs for many years, not only the immediate requirements of our new Children’s Centre. For a charity that relies heavily on its fundraising and other income generation activities, it is also particularly pleasing to find that IComm and Telstra can now be very cost-competitive against other vendors, particularly considering that we will in due course actually own the equipment. (This was unfortunately not the case 4 years ago when we leased our previous system!)

A system changeover such as this was a fairly daunting prospect for our staff at this time – thfe hours available to maintain normal operations and manage a very significant building project are heavily committed, and we all appreciated the “stress-free” approach of the IComm team that undertook installation work, commissioning and training over the last few days. Several of our staff have commented on their friendly manner and care to avoid interruptions, and those most closely involved with phone operations are feeling very confident that we will enjoy a significantly better level of support than we have had in the past.

I thought that, rather than just convey our appreciation to IComm, I would make these comments to you in the hope that you will pass them on within the Telstra hierarchy and, by copies to those leading the IComm team, extend our thanks to all involved. Again, Greg thanks for the referral.

Eski Cleaning

Wayne David

Nick came to the office last night at 5.30 and worked on the phones till 6.30 pm. He upgraded the software and setup the divert as requested. It is working fine now. Thanks you. Please pass on my thanks to Nick as well - Great Job!!!

Tactical Cargo Solutions

Stephen King – Marketing Director

Thank you for your call this morning to check how the move went. I have been so busy down here that you beat me to an email thanking everyone for their input into our successful relocation. A positive email that I want to send seeing as I was pretty good and sending out some stinging complaining emails last week.

So, thank you to everyone involved with this process. Arthur and the guys from your Melbourne office did a great job working on Saturday to get us up and running without any problems. I am very grateful for their attention to this job. It meant that things were running smoothly from Monday (not a public holiday here is Victoria). Please pass on my thanks to them. Telstra were also wonderful and the technician came shortly after 8am as promised so everything went very well indeed.

So, after all the drama with making the booking to get the lines in- everything went smoothly. So, again thank you for your help and for making a stressful situation a lot less stressful on the actual day.

NLC

Ashley Painter – Project Manager

Just wanted to pass on my thanks for your organisations support of NLC yesterday.

Our phone system was rebooting itself every ten to twenty minutes which kept us off line from our clients for most of the morning. I first spoke with a Billy (I have forgotten his last name) who responded very quickly following my call to yourself and kept on ringing back to see how we were going till Cameron came on site to replace the processor. Cameron was very professional and nothing was too much trouble.

Can you please pass on to your team my thanks for their support of NLC during yesterday and what was for us a major business impact.

Regional Radioworks

Chris Ioannou – Finance & Operations Manager

I just wanted to say that Peter did a fantastic job in installing the new system as well as answering a few queries we had. Everything went very smooth without any disruption or inconvenience to us.

Stawell Gold Mines

Gary Charlton – U/G Electrical Supervisor

Thank you for a job well done on the relocation of our U/G PABX . it was great to see that with correct planning prior to the job "even though due to incorrect information to you the job plans had to change" the installation went very smooth and without a hitch and conducted in a very professional and efficient manner. Can you please extend my thanks to all concerned at IComm.

Border Express

Jason Spalding – Help desk

I would just like to communicate to you my gratitude for the level of service IComm have provided Border Express (and myself) with in the time we have been dealing with each other. My primary contact in dealing with IComm has been Aleece, whom I have found to be extremely pleasant to talk to and deal with. Aleece has time and again been able to efficiently respond to my requests for equipment or quotes, and has been able to provide a service that has caused me to go direct to IComm rather than through a local supplier. IComm and Aleece especially, have proven to be a highly enjoyable company to deal with due to the excellent customer service and the speed at which equipment becomes available.

Again, my thanks for the high level of service. You have a great team there Adrian, and they have my thanks.

Westpac

Juanita Khan – Westpac Customer Management Team

Hello Rob,

Kris Hamer was assigned to implement the work at the Tullamarine Business Banking Centre. It was identified yesterday morning that another supplier did not patch the voice lines correctly and nothing was working. I wanted to send a letter of thank you to Kris Hamer for the phenomenal professionalism shown to the customer and Telstra. He not only worked the problem out he provided the solution in a timely fashion leaving the customer happy. With great appreciation.

Aerosonde

Kate Wright

I just want to pass on my thanks to you and the team for installing the phone system flawlessly. From the beginning to inception it has been a very smooth process and everyone’s professionalism certainly made my job easier.

I enjoyed working with you all on the installation project and we will definitely recommend your services to others in the future.

Once again, thank you.